Privacy Policy

Your personal privacy and data security is important to us. This Privacy Policy explains how Duclos Lenses Inc. ("we", "us", "our") collect and handle your personal data (personal information) in connection with our business, and when you access and use our services, which includes this website, www.ducloslenses.com, as well as any software, mobile applications, content and services (collectively “Services”).

Duclos Lenses is committed to disclosing our information practices and implementing appropriate protections for any information that we collect or our users share with us. We are based in the United States and store information about users of our Services on servers located in the United States. We may also store such information on servers and equipment in other countries.

Our Services, including any software used, collect both personal, non-personal and other information, about you and the computer system you use ("User System") as described below.

We are a company registered in the State of California, with our registered address as set out below. Please read this Privacy Policy and our Terms carefully and contact us with any questions or concerns at:

Email: privacy@ducloslenses.com
Post: Duclos Lenses Inc., Attention: Legal, 20222 Bahama St. Chatsworth, CA 91311.

Children's Privacy

You must be 13 years of age or older to access or use our Services. We do not knowingly collect or maintain the personal information of children under the age of 13. Anyone under the age of 13 is not permitted to access or use the Services and must not attempt to register an account or submit any personal information to us. We will take appropriate steps to delete the personal information of persons under the age of 13.

1. Types of Personal Information and Data Collected

1.1 Information You Provide to Us

We will collect any information that you provide to us when you complete any of the following actions:

Make an enquiry, provide feedback, or make a complaint over the phone, by email, or on our websites.
Submit correspondence to us by post, email, or via our websites.
Submit a customer service request by raising a ticket.
Order products or services from our websites.
Create an account to use our websites.
Apply to be a Duclos Lenses Affiliate or join our affiliate program.
Update your profile and other account details.
Subscribe to our newsletter and mailing lists.
Fill in a form, conduct a search, post content, respond to surveys, participate in promotions, or use any other features of the websites.
Submit reviews, comments, and posts on the websites (e.g., on the Duclos Lenses blog).
Contact other users on the websites.
Register for and/or attend our corporate or educational events.
Submit a resume, apply to a job vacancy, or attend an interview/assessment.
Interact with, 'follow', 'like', or post to our social media accounts (including Facebook, LinkedIn, Twitter, Instagram, YouTube, Twitch, Steam, Reddit, Discord, and Google+).

1.2 Specific Data Categories Collected

Depending on the circumstances, the information you provide may include:

Identity and Contact Data: Title, names, physical addresses, email addresses, and phone numbers.
Account Registration Data: Usernames, passwords, dates of birth, and credit card information. If you choose to log in through a social media account (e.g., Facebook, Twitter, Disqus), we collect specific authorized public information shared by that platform.
Transactional Data: Details related to your website transactions, including products ordered, customization requirements, time/date metrics, amounts charged, and historical records.
Financial Data: Billing addresses, payment card details, and bank account information required to fulfill product purchases.
Multimedia Content: Personal photographs intentionally shared by you with our team or on our platforms.
Feedback and Reviews: Usernames, opinions, preferences, and personal experiences published on our interactive platforms.
Employment and Background Data: Resumes, cover letters, work availability dates, salary history/demands, portfolio links, LinkedIn profiles, academic records, proof of work eligibility (e.g., passports or visas), national security/tax identification numbers, and driver's licenses.
Survey and Technical Data: Survey input answers, regional preferences, chosen interface languages, and associated IP addresses.

1.3 Information We Automatically Collect

When you access our Services, we may automatically log traditional and digital identifiers from your computer or browser settings, including:

Correspondence and Transmissions: Historical records of submitted customer service tickets, emails, phone logs, and public commentary discussions with other users on our blog pages.
Website Usage Data: Detailed interactions with our pages, including logs, search queries, requested assets, shopping pre-approvals, and finalized user agreements.
Advanced Technical Data: Geographical location data, hardware models, mobile network attributes, unique device identifiers, referral sources, browser specifications, language choices, HTTP status codes, data volumes transmitted, and operating system attributes. This may be handled via cookies or external analytical processors.

1.4 Information Received from Third Parties

We may receive personal metrics from external third parties, including:

Service Users and Retailers: Transaction and feedback details submitted by platform consumers or third-party digital retailers tracking orders, returns, and refunds.
Marketing and Business Partners: Sales referrals from Duclos Lenses Affiliates or joint promotional partners whom you have explicitly permitted to contact you.
Employment Agents and Referees: Recruitment agencies, current/past employers, and background validation providers tracking job applicants.
Infrastructure Providers: Website developers, technical support agencies, payment clearinghouses, and fraud detection agencies monitoring platform security.
Social Media Integrations: Authorized authentication plugins (such as Facebook, Twitter, and LinkedIn) linking external consumer accounts to our system.

2. How We Use Your Information

We process your personal information utilizing clear lawful criteria, categorized under the following operational guidelines:

2.1 Performance of a Contract

To establish, maintain, and secure your authorized account access.
To facilitate direct communications enabling blog and user interactions.
To complete transactional checkouts, process digital payments, and recover outstanding business debts.
To provide dedicated technical support and resolve platform problems.

2.2 Legitimate Business Interests

To communicate back when handling incoming inquiries, feedback forms, or business complaints.
To optimize, personalize, and safely format our platform interface for your specific computer environment.
To administer surveys, analyze product feedback, and constantly improve our catalog offerings.
To manage strategic client, vendor, and affiliate relationships.
To manage job applications and filter professional candidates.
To protect our infrastructure from malicious digital attacks, identity fraud, and unlawful usage breaches.

2.3 Compliance and Legal Mandates

To update internal databases to match regulatory tax and reporting laws.
To process legal claims, uphold business terms of use, or safeguard the physical wellness and security of our personnel.

2.4 Handling Highly Sensitive Information

We only access "Special Categories" of particularly sensitive personal data (such as health conditions, philosophical beliefs, or background checks) under hyper-restricted conditions, including: (1) explicit written authorization; (2) statutory workplace employment requirements; (3) vital public interest protection mandates; or (4) scenarios where you have explicitly made such details public.

3. Information Sharing and Third-Party Disclosure

3.1 Authorized Data Sharing

We securely distribute transactional data parameters exclusively to the following categories of external processors:

Platform Infrastructure Providers: Global hosting companies, system administrators, and map utility providers (e.g., Google Maps API).
Financial Partners: Certified banking institutions and transaction clearinghouses across the USA and Canada.
Professional Advisors: Legal firms, accounting offices, insurance adjusters, and organizational auditors.
Marketing and Advertising Agencies: Analytical software sets (such as Google Analytics and Google AdWords) used to optimize consumer target reach. (Note: This explicitly excludes mobile messaging and SMS opt-in details, as defined in Section 6.4).
Regulatory Frameworks: Internal Revenue Service (IRS) portals, government oversight bodies, or courts of law demanding regulatory transaction audits.
Corporate Restructuring: Intended buyers or sellers of corporate assets, strictly bound under absolute non-disclosure protocols.

We mandate that all third-party collaborators execute rigorous security controls preventing unapproved access or extraction of user records.

4. Cookies and Tracking Technologies

4.1 Data Collection: We utilize cookies, pixel indicators, and localized cache scripts to monitor viewed web subpages, record browser classifications, and map internet protocols to customize your consumer interface layout.
4.2 Consumer Controls: Users retain complete authority to reset or delete local tracking tools via standard browser control panels. Be advised that disabling fundamental system cookies may degrade specific automated e-commerce checkout features. For deep guidance, review AboutCookies.org.
4.3 Third-Party Tracking: Outbound anchor hyperlinks redirecting users to non-Duclos entities are governed entirely by external privacy frameworks; we accept no corporate liability for their unique data mechanics or cookie policies.

5. Your Legal Data Rights

5.1 Scope of Rights

Depending on your geographic location and jurisdiction, you possess specific data protections, including:

The Right to Information: Clear explanation regarding why and how your records are applied.
The Right to Access: Formal review of all stored identifiers linked to your profile.
The Right to Correction: Immediate amendment of outdated or inaccurate records.
The Right to Erasure: Final deletion of your active registration records, subject to regulatory tax archiving exceptions.
The Right to Restriction: Halting background metric compilation processes while formal disputes are verified.
The Right to Portability: Standardized, machine-readable extractions of data profiles delivered directly to competitive platforms.
The Right to Object: Opposing automated backend profiles generated under our legitimate interest arguments.
The Right to Complain: Escalating unaddressed grievances directly to regional enforcement authorities (such as the UK Information Commissioner's Office via ico.org.uk).

5.2 How to Exercise Your Rights

To execute a legal data request, contact our team at privacy@ducloslenses.com or submit your physical demand to our Chatsworth legal headquarters. To protect your security, we will ask you to provide specific identification details before releasing or deleting records. We resolve all legitimate consumer privacy requests within a standard 30-day window without processing fees, unless demands are repeatedly complex, abusive, or unfounded.

6. Data Protection, Governance, and Retention

6.1 Our Philosophy: At Duclos Lenses, we operate under explicit "privacy by design" criteria. We never sell your personal data or share it with external third parties for unrelated commercial gains.
6.2 Technical Guardrails: Digital network pathways use Transport Layer Security (TLS) certificates. Physical entry to inventory areas and database controls remains strictly password-gated, limited to internal employees bound by strict data-protection agreements. Because internet networks are never entirely foolproof, we cannot promise absolute risk immunity from malicious cyber attacks.
6.3 Lifecycle Thresholds: Operational data points are securely held for the exact duration required to provide your requested services or maintain lawful accounting records. E-commerce transaction histories are archived using regular, systemic schedules, while opt-out data is held indefinitely on suppression lists to permanently protect your privacy choices.
6.4 Mobile Messaging and SMS Privacy Policy: Duclos Lenses Inc. values your privacy. We collect and use your phone number solely to provide you with the services or communications you have specifically requested (such as order and checkout updates, event notifications, and occasional opt-in marketing updates). Customer mobile text messaging opt-in data, phone numbers, and consent will not be shared with, sold, or rented to any third parties, partners, or affiliates for marketing or promotional purposes under any circumstances.

7. Proactive Security Practices for Users

You can safeguard your personal identifiers by adopting strong safety practices, including:

Selecting unique alphanumeric account passwords and rotating them regularly across your web profiles.
Avoiding password sharing or writing down access codes.
Manually logging out of active accounts when interacting on shared or public computers.
Notifying our security desk immediately if you suspect an unapproved system breach or data compromise.
Validating corporate sender authenticity. Official digital communications from our brand will always originate from an email address ending in @ducloslenses.com.

8. California Consumer Provisions (Do Not Track)

California regulations grant state residents specific privileges to request disclosures detailing how consumer records are compiled and distributed for commercial marketing purposes. Eligible residents can file an application by emailing privacy@ducloslenses.com with "My California Privacy Rights" typed explicitly in the subject line. Because there is currently no universal web consensus on formatting Automated Do Not Track signals, our platform does not respond to active DNT browser flags.

9. Direct External Interactions and Links

9.1 Direct Interactions: When you communicate directly with separate consumers via public blog pages or share files at physical events, you are entirely responsible for the information you share. We accept no liability for how those external peers manage your information.
9.2 Link Frameworks: This platform may embed functional anchors linking to third-party microservices and applications. Once you step away from our website architecture, we highly encourage you to review the privacy policy of every website you visit.

10. Policy Changes and Updates

10.1 System Updates: We reserve the right to systematically update this privacy framework to keep pace with evolving legal regulations. Significant adjustments will be flagged clearly on our announcement panels. Please check back regularly via www.ducloslenses.com/pages/privacy-policy to monitor updates.
10.2 Database Maintenance: To keep our delivery channels functioning perfectly, please notify our team or log into your Shopify portal profile to correct your contact details if your billing or location data changes.