Policies

COMMITMENT RETURNS PRICE MATCH PRIVACY TERMS

 

 

OUR COMMITMENT

We fundamentally believe you will be thrilled with the products you purchase from the Duclos Lenses Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.


 

 

RETURN POLICY

For new lens and accessory returns, you may return your undamaged product with its included accessories and packaging within 10 days of purchase for a 100% store credit refund, less the cost of shipping, or 85% cash refund less the cost of shipping. New item returns may be subject to a restocking fee if they are returned with any signs of use or wear. In order to provide the lowest possible prices, we enforce these policies very strictly. In an effort to avoid unnecessary returns due to compatibility or customer expectations, contact a Duclos Lenses representative so that we can discuss your needs prior to purchase.


 

 

PRICE MATCH PROMISE

In an attempt to offer the most competitive prices to our customers, Duclos Lenses provides a generous Price Match program for products of a matching brand, model number and color. We match local retail competitors (including their online prices) and these qualifying online retailers: abelcine.com, bandpro.com, bhphotovideo.com, adorama.com, samys.com. Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers. 

Price Match Promise does not include:

  • The online prices of retailers not listed section above.
  • Products shipped from or sold by third-party sellers (Marketplace sellers) on websites.
  • Education and Corporate account pricing.
  • Competitors' service prices, pre-order, and special daily or hourly sales.
  • Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving.

 

 

PRE-ORDER DEPOSITS

Pre-order deposits are based on 10% of estimated retail price of a given product. Pre-order participants will be contacted prior to final balance payment for a final inquiry at which time a pre-order can be cancelled for 100% store credit or a 95% refund. Time frames for final inquiry can vary based on manufacturer procedures. For additional info please contact Duclos Lenses. We genuinely strive to accommodate every customer on an individual basis. Let us know how we can help you. 


 

 

PRIVACY POLICY

Duclos Lenses doesn't like spam or cyber stalkers. We will not unwillingly share your information with third parties or internet creepers. We will occasionally ask you for your email address to provide you with infrequent yet relevant updates, direct to your inbox. To join our mailing list, please go to http://duclos.tv/signup


 

TERMS OF SERVICE

CONTENT - All of the content on the Duclos Lenses Store website including product images, trademarks, illustrations, designs, icons, photographs, artwork, images, and any video and/or audio materials are copyrights, trademarks, and other intellectual property owned, controlled, exclusively by Duclos Lenses.
LINKING - Links may be established on the Duclos Lenses Store website to those owned by third parties. Duclos Lenses does not control any such third party websites and is not responsible for any damages you may suffer from using such third party sites. Linking to the Duclos Lenses Store website is prohibited without Duclos Lenses' prior written consent.
REVISIONS - Duclos Lenses may, from time to time, make revisions to its website, and reserves the right to do so without recourse from any user.