Policies

COMMITMENT RETURNS PRICE MATCH PRIVACY TERMS

 

 

OUR COMMITMENT

We fundamentally believe you will be thrilled with the products you purchase from the Duclos Lenses Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.


 

 

RETURN POLICY

For new lens and accessory returns, you may return your undamaged product with its included accessories and packaging within 10 days of purchase for a 100% store credit refund, less the cost of shipping, or 85% cash refund less the cost of shipping. New item returns may be subject to a restocking fee if they are returned with any signs of use or wear. In order to provide the lowest possible prices, we enforce these policies very strictly. In an effort to avoid unnecessary returns due to compatibility or customer expectations, contact a Duclos Lenses representative so that we can discuss your needs prior to purchase.


 

 

PRICE MATCH PROMISE

In an attempt to offer the most competitive prices to our customers, Duclos Lenses provides a generous Price Match program for products of a matching brand, model number and color. We match local retail competitors (including their online prices) and these qualifying online retailers: abelcine.com, bandpro.com, bhphotovideo.com, adorama.com, samys.com. Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers. 

Price Match Promise does not include:

  • The online prices of retailers not listed section above.
  • Products shipped from or sold by third-party sellers (Marketplace sellers) on websites.
  • Education and Corporate account pricing.
  • Competitors' service prices, pre-order, and special daily or hourly sales.
  • Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving.

 

 

PRE-ORDER DEPOSITS

Pre-order deposits are based on 10% of estimated retail price of a given product. Pre-order participants will be contacted prior to final balance payment for a final inquiry at which time a pre-order can be cancelled for 100% store credit or a 95% refund. Time frames for final inquiry can vary based on manufacturer procedures. For additional info please contact Duclos Lenses. We genuinely strive to accommodate every customer on an individual basis. Let us know how we can help you. 


 

 

PRIVACY POLICY

Duclos Lenses doesn't like spam or cyber stalkers. We will not unwillingly share your information with third parties or internet creepers. We will occasionally ask you for your email address to provide you with infrequent yet relevant updates, direct to your inbox. To join our mailing list, please go to http://duclos.tv/signup


 

TERMS OF SERVICE

CONTENT - All of the content on the Duclos Lenses Store website including product images, trademarks, illustrations, designs, icons, photographs, artwork, images, and any video and/or audio materials are copyrights, trademarks, and other intellectual property owned, controlled, exclusively by Duclos Lenses.
LINKING - Links may be established on the Duclos Lenses Store website to those owned by third parties. Duclos Lenses does not control any such third party websites and is not responsible for any damages you may suffer from using such third party sites. Linking to the Duclos Lenses Store website is prohibited without Duclos Lenses' prior written consent.
REVISIONS - Duclos Lenses may, from time to time, make revisions to its website, and reserves the right to do so without recourse from any user.


 

 

Duclos Lenses takes great pride in their product designs, almost all of which are designed in-house. Manufacturing takes place either in-house, or in the hands of our trusted specialists including a range of professionals in the field of opto-mechanical manufacturing and aerospace fabrication. Products that bear our name represent the highest quality in the motion picture lens industry.

 

 

Duclos Lenses is committed to offering the best shopping experience possible. Check our price match details on our Terms & Conditions page.

 

 

This product qualifies for financing, either through the manufacturer or through one of our partner financing firms. Head on over to our financing details page today for additional information.

 

 

Duclos Lenses sets itself apart from the competition by actually knowing and understanding the products that we sell. We genuinely want all of our customers to receive the absolute best products possible. It's because of this that we offer two years of free basic maintenance with every new lens purchased from Duclos Lenses. Click here for more information.

 

 

Express shipping... for FREE!
Yes, free. This product will ship out Express by FedEx with full insurance and tracking at no additional charge. Applies to all domestic orders.

 

 

Duclos Lenses is committed to providing the best possible products to our customers. Unlike the competition, our technicians have the knowledge and tools to check every single lens that we offer. This happens once when new products arrive from the manufacture and once again before they ship out. This ensures that our customers are only receiving the best of the best. Yet another reason Duclos Lenses is the premier destination for motion picture lenses.