Duclos Lenses is committed to providing the best experience possible for our customers. Shipping is a very important subject when dealing with precision, exotic lenses. But then again, maybe you're just ordering a cap and you don't care too much about this Guide...
PackagingOur team is highly experienced in shipping exotic, sensitive optical components. Every order is shipped well packed and sealed. If you see any issues upon receiving your package, please inform us immediately.
Signature RequiredEvery package we ship out is sent as "Signature Required". This means that no package will ever be left at a doorstep unattended. If you would like us to make an exception and ship your package without any signature requirement, please call or email to arrange. Duclos Lenses is not responsible for delivery attempts that result in "return-to-sender" after multiple attempts. (UPDATE: Signatures may or may not be enforced due to COVID-19 and carrier policies)
Choosing a Carrier
USPS Generally, the most affordable option - USPS is recommended for low-value shipments such as parts and accessories. We do NOT recommend USPS for high-value or lens shipments. Duclos Lenses is not responsible for lost, stolen, or damaged shipments via USPS. You've been warned. Our USPS pick-up is usually in the morning. For critical or time sensitive shipments, we strongly recommend UPS or FedEx.
UPSShipping within the LA area via UPS Ground will usually arrive next-day. A good value but not always the most delicate service. UPS is mostly recommended for domestic shipments within the US. UPS Ground shipments within Los Angeles usually arrive next-day.
FedExOur most highly recommended options, but usually the most expensive. FedEx is the most reliable shipping method of choice. Highly recommended for domestic and international orders, especially time-sensitive shipments.
DHLWe do not offer DHL as an option due to unreliability domestically. That being said, we do allow customers with their own DHL accounts to create their own shipments and schedule pick-ups. This needs to be coordinated with our Sales and Shipping Department.
Using your own accountIf you ship frequently and would like to use your own Fedex or UPS shipping account please use Discount Code: CUSTOMERACCOUNT at checkout.