Equipment Logistics
Getting your lenses to and from Duclos should be simple. Start by choosing the option that works best for you: local drop-off, shipping your equipment in, or arranging pick-up after service is complete.
Complete the Intake Form
Tell us what you are sending in and what kind of service you need before your equipment arrives.
Send or Drop Off Gear
Ship your equipment securely or bring it directly to our Chatsworth HQ during business hours.
Pick Up or Ship Back
Once service is complete and payment is received, we’ll coordinate return shipping or local pick-up.
Local Equipment Drop-Off
Local customers are welcome to drop off equipment during business hours. Our staff will greet you in the lobby and accept your gear for evaluation or service.
- Complete the Equipment Intake Form before arriving to save time.
- You may also complete the form when you arrive.
- Please include any important service notes, concerns, or deadlines.
Shipping Equipment to Duclos
If you are shipping equipment to us, careful packing is the best way to protect your lenses in transit.
- Use a sturdy box with at least 2 inches of padding on all sides.
- Fill empty space so the equipment cannot move around inside the box.
- We recommend FedEx or UPS for domestic shipping.
- Include a printed copy of your completed Equipment Intake Form in the box.
- International customers should consult a shipping expert before sending equipment.
Equipment Pick-Up
Once your job is complete and payment has been received, equipment can be picked up from our Chatsworth HQ.
- Please confirm with a Duclos team member before arriving.
- Pick-ups are limited to authorized individuals or approved couriers.
- Online order pickups should be arranged directly with our sales team.
Not Sure Where to Start?
Complete the intake form first. It gives our team the information needed to receive, evaluate, and route your equipment properly.