OPERATION STATUS PAGE
Updated January 14th, 2021
Duclos Lenses is operating at limited capacity due in-part to the holiday schedule as well as COVID precautions. Service, Repair, and Cine-Mod turnaround time may be extended beyond original quoted times. Sales orders may be delayed due to scheduling or carrier service interruptions (USPS specifically). In complying with CDC, state, and local guidelines, we’ve modified our operation to keep our staff and customers as safe as possible during these difficult times. Our office and service facility will continue to be staff only, no visitors will be allowed inside the building. We’ve implemented a contact-less pick-up and drop-off procedure that will allow customers to safely bring lenses in and pick them up during business hours.
Can I drop lenses off for service or repair?
Yes! We’ve implemented a new procedure to keep our staff and customers as safe as possible. Make sure you review the process and complete the Equipment Shipper here
. Can I pick-up my lenses or an order?
Yes! We’ve implemented a new procedure to keep our staff and customers as safe as possible. You’ll need to coordinate a time and date to pick-up. You can do that here
. Can I ship my lenses in for service or modification?
Yes! We’re accepting lenses via all the usual delivery carriers. Make sure you use our Equipment Shipper which you can find here
. Can I still order lenses and accessories?
Yes! Our online store and warehouse are fully operational and we continue fulfilling orders as quickly as possible. In some cases inventory will be limited due to international shipping delays with our suppliers. Can I call the office to discuss my lens needs?
Of course! We're always happy to chat about lenses. You can call anytime during business hours. You can also utilize our chat widget in the lower left corner of your browser or Apple Chat in the lower right corner for iOS devices. STAY FOCUSED!
We're looking forward to our world of motion picture production to get back on its feet once this is all over. Know that Duclos Lenses will be there for you throughout this trying time. We'll be using our down-time to create some great content for our customers to consume and hope you'll join us (virtually). You can check our website here for status updates anytime. - Matthew Duclos, Chief Lens Geek