In accordance with California regulations, Duclos Lenses has enforced the "Safer at Home" policy and has transitioned its staff to working from home or a safe place during this trying time. We will continue to support our customers to the best of our ability but do ask that you bear with us as we adjust to the constantly changing landscape caused by the COVID-19 virus.
Can I still send lenses in for repair or modification?
No. Unfortunately California has ordered all non-essential businesses to close. This means we cannot accept incoming shipments. We strongly recommend you sign up to be notified when we resume normal operation. By signing up, you'll receive a coupon to use for Repair or Cine-Mod service when we resume normal operation. Click Here to be notified. My lenses are in transit right now. What do I do?
You'll want to contact us immediately so that we can work with the carrier of your package and arrange to receive the shipment or re-route to accommodate. Email firstname.lastname@example.org My lenses are already at Duclos. Now what?
Since we're a non-essential business, we're doing our part and obeying the State orders which means our service and repair operation has halted. Your gear is safe at our facility. If you NEED your equipment back, email email@example.com
and we'll do our best to accommodate you. Can I still order new lenses and accessories?
Yes. Our ecommerce platform, fulfillment partners, and dedicated staff will allow us to continue fulfilling orders. However, deliveries and stock may be limited due to the current situation. Can I drop my lenses off for service or mods?
No... You're supposed to be staying at home. The sooner we stop the spread of COVID-19, the sooner we can all get back to normal operation. Do your part! I have some lens questions. Can I call?
Of course! We're always happy to chat about lenses. You can call anytime but it's better to email for now since our staff is limited for the time being. You can also utilize our chat widget in the lower left corner of your browser or Apple Chat in the lower right corner for iOS devices. STAY FOCUSED!
We're looking forward to our world of motion picture production to get back on its feet once this is all over. Know that Duclos Lenses will be there for you throughout this trying time. We'll be using our down-time to create some great content for our customers to consume and hope you'll join us (virtually). You can check our website here for status updates anytime. You'll also want to subscribe to our mailing list to be notified when we resume normal operation: http://duclos.tv/signup. Be sure to follow our social media as well for updates. - Matthew Duclos, Chief Lens Geek